By Mulengera Reporters
Residents and businesses in several parts of Kampala experienced temporary water supply interruptions after the National Water and Sewerage Corporation (NWSC) announced emergency repair works on damaged transmission mains.
In a public notice posted on its official X account on Thursday, July 30, 2026, NWSC informed customers that water supply had been interrupted in Nsambya, Kabalagala, Kibuli, Mengo, and surrounding areas. The utility attributed the disruption to damage caused to transmission mains during ongoing road maintenance works along Nsambya Estate Road.
The corporation said the interruption was necessary to enable its technical teams to safely repair and reinstate the damaged infrastructure. According to the statement, repair crews were deployed to the site immediately and were working to restore normal water supply as quickly as possible.
NWSC estimated that water services would be restored within six hours from the time of the announcement.
“We know how important a steady water supply is to your day, and we sincerely apologise that water to Nsambya, Kabalagala, Kibuli, Mengo and the surrounding areas has been temporarily interrupted,” the corporation said in its statement.
As repair works continued, NWSC advised customers in the affected areas to use the available water sparingly. It urged residents to prioritise essential household needs such as drinking, cooking, and maintaining proper hygiene until normal supply resumed.
The corporation also thanked customers for their patience and understanding, reiterating its commitment to restoring services as quickly as possible. “We are committed to getting your water flowing again as soon as we can,” the statement added.
The incident highlights the challenges that can arise when critical public utilities are affected by infrastructure development projects. Damage to underground water transmission mains during road construction or maintenance can lead to temporary service disruptions, affecting thousands of households and businesses.
Although temporary water interruptions are often unavoidable during emergency repairs, they can inconvenience residents, particularly those without water storage facilities. Utility providers generally encourage customers to store sufficient water whenever maintenance works are announced and to use available supplies responsibly during service outages.
NWSC has not indicated whether the road contractor responsible for the maintenance works will be held liable for the damage to the transmission mains. (For comments on this story, get back to us on 0705579994 [WhatsApp line], 0779411734 & 041 4674611 or email us at mulengeranews@gmail.com).
