By Mulengera Reporters
The Uganda Revenue Authority (URA) has once again shown its strong commitment to serving taxpayers better and ensuring that no one is left behind. In today’s (29th Jan 2026) New Vision, URA clearly explains what citizens should do if they do not get the support they need from a URA staff member, sending a powerful message of accountability, openness, and service excellence.
The message from URA is simple and reassuring: no taxpayer should be left stranded. Whether an individual is confused about a tax process, delayed by a service challenge, or feels they have not received adequate assistance, URA wants the public to know that help is always available and that there are clear steps to follow.
Through the New Vision publication, URA outlines practical actions that taxpayers can take when they face challenges. These include seeking guidance from supervisors, using official URA customer care channels, and engaging through approved communication platforms. By doing this, URA is empowering taxpayers with information and confidence, ensuring they know exactly where to turn when support falls short.
This approach reflects URA’s continued efforts to strengthen transparency and accountability within its operations. By openly acknowledging that challenges can occur and by providing solutions, URA demonstrates a people-centered approach to tax administration. It shows that the authority values feedback and is committed to addressing concerns in a professional, timely, and respectful manner.
The move also highlights URA’s dedication to improving service delivery across the country. Taxpayers from all sectors, small business owners, large corporations, and individual citizens are reminded that they are important partners in national development. URA’s systems are designed not only to collect revenue but also to support and guide taxpayers every step of the way.
By using a widely trusted platform like New Vision, URA ensures that this important information reaches a broad audience. This proactive communication helps build trust between the authority and the public, encouraging voluntary tax compliance and reducing fear or misunderstanding around tax matters. When taxpayers feel heard and supported, compliance becomes easier and cooperation grows stronger.
The publication also reinforces URA’s openness to engagement. Through initiatives such as #AskTheCG (Ask the Commissioner General taxpayers are encouraged to ask questions, seek clarification, and share concerns. This open-door approach sends a clear signal that URA is listening and is ready to respond.
As Uganda continues to focus on economic growth and national development, effective tax administration remains key. URA’s efforts to educate, guide, and support taxpayers show an institution that understands its responsibility beyond revenue collection. It is about service, partnership, and trust.
Once again, URA shows the way by informing the public, standing with taxpayers, and ensuring that no one is left without support. For more guidance and answers, taxpayers are encouraged to stay informed, read today’s New Vision, and keep engaging through #AskTheCG because URA is listening.
