By Guest Writer
The Uganda Registration Services Bureau (URSB) has officially celebrated its attainment of the ISO 9001:2015 Quality Management System (QMS) Certification, marking a significant milestone in its journey toward institutional excellence, efficiency, and enhanced service delivery.
The celebrations, held at the Uganda Business Facilitation Centre (UBFC) Auditorium in Kampala, brought together government officials, stakeholders from diverse entities, members of the Board, management, and staff to commemorate the Bureau’s commitment to internationally recognized quality standards.
The Chief Guest, Dr. Theopista Mary Wenene, Deputy Head of Public Service and Deputy Secretary to Cabinet, commended URSB for its remarkable transformation and dedication to performance excellence.
“URSB stands out as a perfect example of a government agency that has embraced transformation through systems, accountability, and results-oriented management. The achievement is proof of strategic strengthening of standards. It is a statement of commitment to efficiency, transparency, and citizen-centred service delivery,” she said.
The Chairperson of the URSB Board, Francis K. Butagira, underscored the Board’s deliberate role in strengthening governance and institutional standards.
“As a Board, we intentionally supported the institutionalization of quality management standards to enhance service delivery. We recognized early that sustainable excellence requires structured systems, clear processes, and measurable outcomes. This certification affirms that URSB is on the right path,” he noted.
Speaking at the event, the Registrar General of URSB, Mercy K. Kainobwisho, reaffirmed the Bureau’s unwavering commitment to continuous improvement and innovation.
“This certification strengthens our resolve to deliver streamlined, faster, and standardized services to our clients. ISO 9001:2015 provides us with a robust framework to continuously review, improve, and align our processes with international best practices. We are committed to sustaining this culture of quality across all our operations,” she emphasized.
ISO 9001:2015 is the world’s leading standard for quality management systems, focusing on customer satisfaction, process efficiency, risk-based thinking, and continual improvement.
URSB’s certification reflects its strategic focus on strengthening governance, enhancing operational efficiency, and improving the overall client experience in business registration and intellectual property services.
As URSB ushers in this new era of excellence, it remains committed to embedding quality at the heart of its mandate supporting Uganda’s economic development through reliable, transparent, and efficient registration services. (For comments on this story, get back to us on 0705579994 [WhatsApp line], 0779411734 & 041 4674611 or email us at mulengeranews@gmail.com).
