By Mulengera Reporters
Residents and businesses in Tororo Municipality and surrounding areas are experiencing a temporary interruption in water supply following the shutdown of the local water treatment plant to facilitate urgent infrastructure maintenance.
The interruption is a result of essential works to replace a DN300 steel pipe connected to the high-lift pumping system, a key component in the distribution of treated water. According to the National Water and Sewerage Corporation (NWSC), the shutdown was necessary to ensure the replacement is carried out safely and effectively, with the aim of improving the reliability of water services in the area.
The affected locations include Tororo Town, Malaba, Jinja Road, Mbale Road, and neighbouring communities that depend on the same water supply network. The outage has disrupted normal activities for households, businesses, schools, health facilities, and other institutions that rely on a continuous supply of clean water.
In a public notice issued to customers, the water utility apologized for the inconvenience caused by the temporary shutdown and appealed for patience as technical teams work to complete the repairs.
“We sincerely apologize for the inconvenience this may cause,” the social media notice issued on 28th July 2026 stated, explaining that the replacement of the damaged steel pipe is an essential maintenance exercise intended to safeguard the long-term efficiency of the water distribution system.
The utility further advised residents to use any available stored water sparingly until normal supply resumes. Water conservation during the outage is expected to help households manage essential domestic needs while engineers complete the maintenance works.
Officials indicated that water production at the plant would resume immediately after the replacement work is completed and the system has been tested for safe operation. Normal water supply is expected to be fully restored later on Tuesday, July 28, 2026, although customers in some areas may experience slight delays as the distribution network gradually repressurises.
Infrastructure maintenance such as pipeline replacement is considered critical in preventing leaks, reducing water losses, and improving the reliability of service delivery. High-lift pump pipelines are responsible for moving treated water into the distribution network, making their proper functioning essential for uninterrupted water supply.
NWSC thanked customers for their understanding, patience, and continued support during the maintenance exercise, assuring the public that every effort is being made to restore reliable water service as quickly as possible.
Residents have been encouraged to monitor official communication channels for updates on the restoration process and to continue using water responsibly until normal service is fully re-established. (For comments on this story, get back to us on 0705579994 [WhatsApp line], 0779411734 & 041 4674611 or email us at mulengeranews@gmail.com).
