By Mulengera Reporters
On behalf of the GoU, the Gender Ministry and Private Sector Foundation Uganda (PSFU) have been implementing the Generating Growth Opportunities & Productivity for Women Enterprises (aka the GROW) Project in order to emancipate and promote women-owned business enterprises throughout the country.
The funding was provided as a grant by the World Bank via the International Development Association (IDA).
And benefiting from the GROW Project funds (which can be borrowed at the interest rate of just 10% per annum with a grace period of 6 months and a repayment period of up to 2 years) doesn’t exclude anyone from benefiting from other GoU’s socio-economic transformation programmes like PDM, Emyoga, UWEP and YLP.
In fact, the GROW intervention can only amplify and strengthen progress and the transformative outcomes deriving from the other government interventions referenced above.
Yet as can be expected, the GROW Project implementation across the country has created a lot of urge among Ugandans, who characteristically are very opinionated creatures, to want to give feedback and ideas how things can get even better. Some have positive feedback to share yet others have grievances and want to report rogue actions of some Project implementation officials in the different parts of the country.
Gratefully, the Gender Ministry, which continues to implement the project in all districts of Uganda, has put in place a mechanism through which all GROW-related feedback can be channeled and acted upon.
This is what this article seeks to illuminate and explain how it can be done without any possibility or fear of retribution. Anyone can leverage the call toll-free lines (0800307777 or 020024400) to directly give any feedback on GROW Project services and products or even on how the same can be improved.
There is also a WhatsApp line through which all manner of feedback and relevant queries, seeking clarification on the GROW Project, can be channeled. This is 0762-304961. Those desiring to reach out via emailing can use grievances@grow.go.ug or grow@psfu.org.ug.
It’s also admissible to write a letter or petition to the Project Coordinator GROW Project P.O Box 7136 or 7683 Kampala Uganda. The same has been decentralized so that an aggrieved citizen doesn’t have to travel to the Kampala-based GROW Secretariat. Hence feedback can also be coordinated through speaking to, reaching out or engaging with the GROW Project Focal Persons who are usually the Community Development Officer or Labor Officer both of whom are based at Municipality, district or City levels.
Those impacted and happen to be refugees, their feedback can be reported to the Regional Desk Officers or Refugee Settlement/Camp Commandants. These have been empowered to handle some of the feedback and can also escalate the same to the GROW Project Secretariat in Kampala in case they are unable to promptly handle.
Yet that isn’t all. The GROW Project website (grow.go.ug) can also be equally helpful. There is also the suggestion box at the GROW Project offices where any concerned member of the public can deliver their feedback without any possibility or fear of retribution. (For comments on this story, get back to us on 0705579994 [WhatsApp line], 0779411734 & 041 4674611 or email us at mulengeranews@gmail.com).
