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DFCU BANK LAUNCHES TRUSTFACTOR TO ENHANCE DIGITAL BANKING

By Joel Mugabi

By using the right infrastructure, dfcu Bank’s has embarked on a journey that will positively bring its brand promise: ‘Making More Possible,’ to life for its customers across the country. With its latest campaign, ‘Banking at the Speed of U,’ dfcu Bank hopes to fulfil two key objectives; the first is to turn the bank into a 4.0 Bank where banking services delivered in real time with the help of technology.

The second objective will focus on enhancing customer experience through adaptation of digital services. This calls for a change in customer behavior which the Bank believes it can achieve one changed mindset at a time. Among other enhancements, dfcu has revamped its online banking services.

dfcu QuickBanking is an Omni-Channel platform which provides multiple ways for customers to transact, including, USSD for feature phone users, Online and App for Smartphone and computer users.  Introduced in 2018, the QuickBanking platform is just one of the Bank’s collection of digital solutions. 

Initially, dfcu QuickOnline and dfcu QuickConnect offered both a similar user experience and functionalities. The evolution of customer needs has called for upgrades and customizations that cater to clients in the Personal, Business and Corporate Banking segments.

Consequently, customers have been empowered with 24/7 access to their accounts and the ability to transact at their convenience. One of the improvements made to dfcu QuickBanking is the introduction of the TrustFactor – an App that authenticates transactions in real-time.  It replaces the one-time password (OTP) and also addresses a number of snags identified by the Bank including delayed and Failed delivery of OTPs.

 

Additionally, TrustFactor provides dfcu’s clients with security against Sim Swaps and Phishing attempts which might target their accounts and money. Customers using the Bank’s QuickOnline, QuickConnect and QuickApp channels will have to make use of the new App to ably authenticate and complete transactions.

To succeed as business in a world that’s changing, organizations must provide efficiency, speed, safety and reliability to their markets and customers.  The utilization of new technological advancements to simplify life is one way to do this. By using the right infrastructure, dfcu Bank has embarked on a journey that will positively bring its brand promise; ‘Making More Possible’ to life for its customers across the country.

HOW TO ACTIVATE TRUSTFACTOR

Download the TrustFactor App from Google Play or Apple Store.

Watch the tutorials on how to use the TrustFactor App here:

TrustFactor for dfcu QuickApp: How to use TrustFactor for dfcu QuickApp

TrustFactor for dfcu QuickOnline: How to use TrustFactor for dfcu QuickOnline

How to activate TrustFactor:

Download the TrustFactor App from Google Play or Apple Store.

Activate your account on TrustFactor via the QuickBanking App or Web. (QuickOnline)

Log into Quick Banking through App or Web and do your banking.

Authenticate using Trust Factor.

The transaction is completed, and you can proceed to log out.

Here is How to onboard yourself onto the QuickBanking platforms:

dfcu QuickApp

  • Download the QuickApp from the Play or App Store.
  • Select Registration.
  • Fill in the form.
  • Create username and password.
  • Set security questions and answers.
  • Registration is complete, proceed to do your banking faster simpler and safe.

dfcu QuickOnline:

  • Visit https://www.dfcugroup.com/quick-banking/ .
  • Select Registration link.
  • Fill in the form.
  • Create username and password.
  • Set security questions and answers.
  • Registration is complete, proceed to do your banking faster simpler and safe.

dfcu QuickCode

  • Dial *240# and select New User Registration.
  • Create user of choice.
  • Provide your account number, NIN or Passport Number (Bank records should be updated)
  • Verify your details.
  • Create password.

Registration is complete, proceed to do your banking faster simpler and safe. (For comments on this story, call, text or whatsapp us on 0705579994, 0779411734, 0200900416 or email us at mulengera2040@gmail.com). 

 

 

 

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